More portfolio than available time
Teams must divide their day among calls, follow-ups, records and other tasks, limiting the number of customers they can manage.
AOD CASE · COLLECTIONS OPERATIONS
More contacts. More capacity. Conversations designed for collections.
AI agents prepared to execute different collections strategies, manage multiple conversations simultaneously and maintain natural interactions with each customer while following rules defined by the company.
AI-assisted conversational management
Contact
Understanding
Registro
Tracking
THE CHALLENGE
Human capacity places a natural limit on coverage.
Each advisor can handle only a certain number of calls during the workday. As the portfolio grows, expanding coverage typically requires more people, more time, or accepting that some customers will not be contacted promptly.
Timing matters
Reminders, commitments and follow-ups lose effectiveness when they cannot be executed at the right time.
Different interactions, one policy
The operation needs to maintain consistent criteria, messaging and conditions even when contact volume increases significantly.
THE TRANSFORMATION
AI agents prepared for different collections strategies.
We configure each agent with specific objectives, rules, messaging, conditions and actions according to the portfolio type and stage of the collections cycle. This allows the operation to deploy specialized interactions without relying on a single rigid script.
Delinquent portfolio
Contact the customer, communicate the outstanding obligation and manage defined alternatives to bring it current.
Payment dates
Manage and record specific payment commitments according to company policies.
Payment reminders
Make preventive contacts before or around the due date to remind customers of obligations and reduce delinquency.
Payment confirmation
Verify afterward whether the commitment was fulfilled and determine the next action based on the outcome.
Offers and discounts
Present pre-authorized alternatives to encourage payment and recover receivables under specific conditions.
Human intervention where it adds the most value
Route negotiations, exceptions or special situations to people when the interaction requires additional judgment.
HOW IT WORKS
Natural conversations connected to the operation.
This is not a rigid phone menu. The agent listens, understands responses, maintains context and responds in natural language according to the interaction objective and established rules.
ContactStarts the interaction with the customer.
UnderstandingInterprets responses and maintains context.
InteractionApplies the configured collections strategy.
RegistroDocuments outcomes and commitments.
TrackingTriggers the next action when appropriate.
THE OUTCOME
A level of contact capacity that is difficult to achieve with human teams alone.
While a human advisor must complete one conversation before starting the next, AI agents can manage multiple conversations simultaneously. This makes it possible to cover a much larger share of the portfolio in shorter periods and reserve human intervention for cases where it truly adds greater value.
+ CoberturaA larger share of the portfolio managed in less time.
+ VelocidadCampaigns, reminders and follow-ups executed more quickly.
+ ConsistencyEvery conversation follows defined policies, rules and strategies.
+ Human capacityAdvisors focus on negotiations, exceptions and higher-value cases.
YOUR PROCESS MAY HAVE A SIMILAR OPPORTUNITY
Let’s identify where it is.
Describe your operation and we will evaluate where automation, integration or applied intelligence can create value.